Terms & Conditions

Ordering /Delivery

Clothing – All sizes are approximate “to fit” sizes and are given as general guidance. Colours and shades may vary slightly to those displayed on our website. It is the customers responsibility to ensure that the sizes will fit to their requirements. All products are subject to availability. If goods are not available, we will attempt to find a suitable alternative.

Delivery times are approximately 10 – 14 working days (Monday – Friday) with exceptions on customised/personalised clothing (these can take upto 4 weeks). The sales team will contact customers to advise on the estimated delivery times for your order should it exceed these times.  Orders made on customised items between June – September will take approximately 1 additional week. Customers will be notified by email that their order is finished processing and fulfilled once despatched. Customers must notify by return email or in writing if they have not received their order within 10 working days of date of fulfillment.

Merchandise – Delivery times are on a case by case basis depending on plain stock, qty, embellishment type etc. The Printable Promotions customer service team will be in touch to advise the exact leadtime and delivery date on confirmation of order and artwork approval.  

Returns & Refunds

Personalised items cannot be exchanged or returned unless the goods are faulty (the term personalised in this case could either mean initials/numbers / Club/Team, Compnay logo (basically anything which carries more than the brand logo) . An intention to return a product must be expressed to Printable Promotions in writing within 7 days of receiving the product and returned within 14 days.

All products must be returned in their original condition, fit for resale. Once the return has been made a full refund will be given (excluding the original delivery charge) within 14 days, providing the items are in their original condition. In the interest of hygiene, we do not offer refunds on underwear.

All returns should be expressed in writing by one of the following methods: 

– In writing: 12 Wren Close, Oakham, Rutland, LE15 6BW

-By email: sales@printablepromotions.co.uk 

Any costs involved in exchanging/returning the product, providing it has been delivered correctly, must be paid for by the customer unless the item(s) is faulty.

Right to Cancel

Cancellations cannot be made on personalised and customised goods once an order has been placed. “Personalised Goods” are any goods you have ordered which are personalised to your own specification, for example, by the inclusion of a club crest or sponsor logo which you have sent to us or by adding names and/or numbering to the goods. 

“Customised Goods” are any goods you have ordered which are customised to your own personal specification by you choosing from a set of pre-defined garment/product templates. 

All cancellations should be expressed in writing by one of the following methods: 

– In writing: 12 Wren Close, Oakham, Rutland, LE15 6BW

– By email: sales@printablepromotions.co.uk 

Data & Privacy

The information collected from you at the time you place an order will be stored in our database and is used purely to carry out your instructions and authorization of payment. Under no circumstances will this information be passed to a third party. If you would like to opt out of mailings please email: sales@printablepromotions.co.uk